Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials are used in your bedding?
We use only the highest quality materials, including 100% long-staple Egyptian cotton, pure flax linen from Europe, and sustainably sourced organic cotton. All our fabrics are Oeko-Tex Standard 100 certified, meaning they are free from harmful chemicals.
How should I care for my Parachute products?
To maintain the longevity of your linens, we recommend machine washing in cool water with a mild liquid detergent. Tumble dry on low heat and remove promptly to minimize wrinkling. Avoid bleach and fabric softeners, as these can damage the natural fibers.
What is your return policy?
We want you to love your home. We offer a 60-day return window for most items. If you are not completely satisfied, you can return your products for a full refund. Please note that shipping fees are non-refundable and certain items like mattresses have a specific trial period.
Do you offer international shipping?
Yes, we currently ship to over 20 countries worldwide. International shipping rates and delivery timelines vary by location and are calculated at checkout. Please note that duties and taxes may be applied by your local customs office.
What is the difference between Percale and Sateen?
Percale is a plain weave that feels crisp, cool, and breathable—ideal for hot sleepers. Sateen is a four-over-one weave that creates a silky-smooth feel with a slight sheen and a heavier weight, perfect for those who prefer a cozy, lustrous finish.
Does the Parachute Mattress come with a warranty?
Yes, the Parachute Mattress is backed by a 10-year limited warranty that covers manufacturing defects. We also offer a 100-night trial period so you can ensure it is the right fit for your sleep style.